Terms of Service

Pop Over is operated by Pop Over. You can reach the operator at support@hellopopover.com.

Pop Over is a local marketplace where people ("listers") offer party and event equipment for rent and others ("renters") book it. Pop Over provides the platform — listings, messaging, booking and payment processing — but the rental agreement is between the renter and the lister.

You need an account to book or list. Keep your login details safe and your profile information accurate. Other users only ever see your first name and last initial. One account works in both Renter and Lister mode.

Listers must describe their items accurately, keep photos and quantities up to date, and only list items they have the right to rent out. Listings must be for lawful, safe uses. Pop Over may pause or remove listings that break these rules.

Renters send a booking request; nothing is charged at that point. The lister can accept, decline, or message you. Once accepted, you have a limited time (shown in the app, up to 24 hours) to pay — if you don't, the request expires automatically. A booking is only confirmed once payment succeeds.

The full price — rental cost, any delivery and setup fees, and the Pop Over service fee — is always shown before you pay. Listers set their own prices, delivery fees and setup fees. Pop Over charges renters a service fee and charges listers a commission; both are calculated on the rental amount, not on delivery or setup fees.

Payments are processed securely by Stripe; Pop Over never sees or stores your full card number. When you book, you pay an initial booking payment, and the remaining balance is charged automatically 48 hours before your event (or immediately if your event is within 48 hours). See the Cancellation Policy for refund rules.

Each booking is pickup, delivery, or delivery with setup, as shown at checkout and agreed in the booking. For delivery bookings, the lister collects the items after the event; for pickup bookings, the renter returns them. Any handoff instructions and timing are shown in the booking details.

Listers receive their share (the amount paid minus Pop Over's commission) as a transfer to their connected Stripe account, released 24 hours after the scheduled rental end. When that money reaches the lister's bank account depends on Stripe's payout schedule, not Pop Over.

Pop Over doesn't own, inspect, deliver or set up equipment, and doesn't guarantee any listing. Pop Over does not provide insurance for rentals and does not run background checks on users. Renters and listers are responsible for their own arrangements, safety and compliance with local rules.

If something goes wrong, message the other party in the app first — most issues resolve there. If you still need help, contact us via the Support page or email support@hellopopover.com with your booking ID.