Most questions are answered below. If you still need us, email is the fastest way to reach the team.
Email us
support@hellopopover.comInclude your booking ID (from the booking page) if your question is about a booking. Never send card numbers, bank details or ID documents by email.
Bookings
Send a request, wait for the lister to accept, then pay within the window shown (up to 24 hours). You can message the lister from the booking page at any point, and withdraw a request before it's confirmed.
Payments
You pay a booking payment when the lister accepts, and the remaining balance is charged automatically 48 hours before your event. If a balance charge fails, open the booking and use "Update payment" before the deadline shown. Payment issues? Email us with the booking ID.
Cancellations and refunds
Refund amounts depend on when the cancellation happens relative to the event start. The exact rules — including the 7-day and 48-hour cutoffs — are on the Cancellation Policy page. Refunds go back to the original card through Stripe.
Lister payouts
Your share is transferred to your connected Stripe account 24 hours after the rental ends. Finish payout setup from the Account page first. When money then reaches your bank depends on Stripe's payout schedule.
Account and privacy
Edit your profile from the Account page. For access, correction or deletion requests, see the Privacy Policy or email us.
Emergencies: if anyone is in danger or there's an urgent safety issue at an event, call your local emergency services first — not Pop Over.
We aim to reply as soon as we can; no guaranteed response time yet.